Support
National Helpdesk
Technical support to assist users with issues related to national systems and services. The helpdesk uses a ticketing system as well as email support to manage and resolve inquiries, ensuring efficient problem-solving and user assistance.
Access Requirements
Available to all researchers who are affiliated with a Canadian institution and have an active CCDB account.
For general support please contact: support@tech.alliancecan.ca
For issues related to specific services contact:
- Accounts: accounts@tech.alliancecan.ca
- Account renewals: renewals@tech.alliancecan.ca
- Globus file transfers: globus@tech.alliancecan.ca
- Cloud resources: cloud@tech.alliancecan.ca
- Resource Allocation Competitions (RAC): allocations@tech.alliancecan.ca
- Federated Research Data Repository (FRDR): support@frdr-dfdr.ca
CCDB Information:
Training and Documentation
National Helpdesk
Service Provider
Delivered by the Digital Research Alliance of Canada in collaboration with national and regional partners.
Service Status
Operational